Refund policy
Return and Refund Policy
At Mojolnir Guitars, we want every player to feel confident when purchasing an electric guitar from us.
We primarily serve customers in North America, and we also ship to selected international markets where available.
This policy applies to orders placed through our official website. If any local consumer protection law provides you with stronger rights than this policy, your mandatory legal rights will not be limited by this policy.
Return Window
We accept return requests within 30 days of delivery.
To be eligible for a return, the electric guitar, accessory, or related product must be returned in the same condition that you received it, with no signs of misuse, accidental damage, unauthorized modification, or excessive wear.
For electric guitars, the returned item must include the original packaging, protective materials, accessories, manuals, tools, cables, gig bag or case if included, and all other items that came with the order.
Electric Guitar Return Condition
Because electric guitars are precision musical instruments, returned guitars must meet the following conditions:
No cracks, dents, heavy scratches, liquid damage, or impact damage.
No unauthorized modification to pickups, electronics, wiring, bridge, tremolo system, tuners, neck, frets, nut, finish, or other components.
No missing parts or accessories, including tools, tremolo arm, cable, strap, gig bag, manuals, or other included items where applicable.
No excessive wear beyond normal inspection or short testing.
No removed, altered, or damaged serial number, product label, or identifying mark.
The guitar must be packed securely using the original packaging or equivalent protective packaging suitable for musical instruments.
A light setup adjustment, such as tuning, minor string adjustment, or normal inspection, does not automatically make a guitar ineligible for return. However, damage caused by improper setup, misuse, unauthorized repair, or modification may reduce or void refund eligibility.
How to Start a Return
To start a return, please contact us at sonbo@mojolnir.com with your order number, the item you wish to return, and the reason for the return.
For electric guitar returns, please include clear photos or videos showing the guitar body, neck, headstock, bridge, electronics area, accessories, and packaging condition.
If your return is accepted, we will provide return instructions and the return address.
Please do not send items back without first contacting us.
Return Shipping
For returns due to a change of mind, personal preference, or a non-defective product, the customer is responsible for return shipping costs unless otherwise required by applicable law.
For returns caused by a defective, damaged, incorrect, or misdescribed item, Mojolnir Guitars will assist with the return and cover reasonable return shipping costs where required.
Because electric guitars are fragile instruments, we strongly recommend using a trackable and insured shipping service. Please keep your return shipping receipt and tracking number until your refund is completed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If the item is defective, damaged, or incorrect, contact us as soon as possible at sonbo@mojolnir.com with your order number and clear photos or videos showing the issue.
After reviewing the case, we may offer an appropriate solution, including setup guidance, replacement parts, repair support, a replacement item, a return, or a refund, depending on the situation.
Please note that minor tuning changes, string height preferences, or normal setup adjustments may occur during shipping and handling. These do not always indicate a product defect. We will help review each case fairly.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If a returned item shows damage, missing parts, unauthorized modification, or excessive wear, we may reduce the refund amount or reject the return where permitted by applicable law.
European Union and United Kingdom Customers
If you are a customer in the European Union or the United Kingdom, you may have the right to cancel your online purchase within 14 days of receiving your order, without giving any reason.
The withdrawal period starts from the day you, or a person appointed by you, receives the final item in your order.
To exercise your right of withdrawal, please contact us at sonbo@mojolnir.com with your order number and a clear statement that you wish to cancel and return your order.
Unless we are required by law to cover the cost, you may be responsible for the cost of returning the item.
You may also be responsible for any reduced value of the goods caused by handling beyond what is necessary to inspect the product.
Non-Returnable or Limited-Return Items
The following items may not be eligible for return, except where required by applicable law:
Electric guitars or accessories damaged due to misuse, accidents, improper setup, unauthorized modification, or unauthorized repair.
Items with missing original accessories, manuals, packaging, or included parts.
Items with removed, altered, or damaged serial numbers, product labels, or identifying marks.
Consumable items such as used strings, picks, or cleaning cloths, if sold separately or returned in used condition.
Gift cards.
Final sale items, if clearly marked as final sale at the time of purchase.
Custom-made or clearly personalized items, where applicable.
Exchanges
If you would like to exchange an item, please contact us at sonbo@mojolnir.com
The fastest way to receive a replacement is usually to return the original item first and place a new order after the return is approved.
Order Cancellations
If your order has not yet been fulfilled or shipped, you may contact us to request cancellation.
Once an order has been shipped, it may need to be processed as a return.
Contact Us
For any return, refund, exchange, or cancellation request, please contact us:
Mojolnir Guitars
Email: sonbo@mojolnir.com